1) Acceptance of the Terms of Use

1. The Astro GO Service (“Astro GO Service”) is a service that is provided to You, by MEASAT Broadcast Network Systems Sdn Bhd (“ASTRO”), whereby ASTRO is offering You a selection of Content for viewing via the Video Player. The Video Player is made available on the OTG Portal (“OTG Portal”) at astrogo.astro.com.my and/or the OTG Application (“OTG App”) made available for download from the App Store and Google Play, and is subject to these Astro GO Terms of Use (“OTG TOU”).
2. As part of the Astro Go Service, You may opt to subscribe to Astro GO+.  Astro GO+ is a cloud recording storage of 1500 hours with 2 additional concurrency (simultaneous access across Registered Devices) to the Astro GO Service.
3. By accessing and using the Astro GO+ and Astro GO Service for the Content You agree to be bound by these OTG TOU and
   • Your Subscription Terms and Conditions;
   • the ASTRO Website Terms of Use (“Website TOU”) found at https://www.astro.com.my/astro-website-terms-and-conditions;,
   • the ASTRO Privacy Policy (“Privacy Policy”) found at https://www.astro.com.my/privacy-policy  and
   • the ASTRO Privacy Notice (“Privacy Notice”) https://www.astro.com.my/privacy-notice.
4. Such agreement to be bound to the aforementioned OTG TOU, Website TOU, Privacy Policy and Privacy Notice, shall form the contract between You and ASTRO.
5. Unless otherwise defined in this OTG TOU, capitalized terms herein shall have the same meaning as prescribed in the Website TOU.
6. ASTRO reserves the right to, from time to time, amend, add, modify and vary the terms of the OTG TOU. ASTRO shall use reasonable endeavours to notify You of such amendments, additions, modifications and variations, changes, cancellation, termination, withdrawal or suspension. By continuing to use the Astro GO Service, You agree and accept the amendment, addition, modification and variation made. In the event that there are substantial amendments, additions, modifications or variations made to these OTG TOU by ASTRO to which You are not agreeable, You are at liberty to discontinue the use of the Astro GO Service and Content by giving ASTRO SEVEN (7) days' prior notice.
7.  “ASTRO ID” shall mean the unique identifier of Your log in account that is provided to You upon successful registration, allowing You to access various interactive or online services made available by the ASTRO Group.
8. “ASTRO Payment Gateway” shall mean the payment gateway platform owned by ASTRO which facilitates payment transaction processes.
9. “ASTRO Subscription Account” shall mean the subscription account that is created pursuant to your subscription of the Service and/or Astro Services as described in the General Terms & Conditions For ASTRO Services https://www.astro.com.my/general-terms-and-conditions-for-astro-subscribers whichever shall be applicable to You (the “Subscription Terms and Conditions”).
10. “Carrier Bill” shall mean the payment option for the Astro GO Services and/or the Content to be charged to Your telco service account with a telco service provider.
11.  “Content” shall mean any audio (including music, voice and sound), video, data, text, animation, graphics, photographs, artwork, and any combination of any of or all of the foregoing provided to You.
12. “Device” shall mean personal computer, electronic tablet, mobile phone, media streaming device, smart tv’s or any similar devices.
13. “Downloadable Content” shall mean Content made available to You for download and to be played back at a later time on the Registered Device.
14. "Government Tax" shall mean any applicable sales tax, service tax or tax of a similar nature.
15. “IN-APP Purchase” shall mean the function which allows You to add on and/or purchase features on Your OTG App. Payment for the IN-APP Purchase can be made using the Astro Payment Gateway or added to Your Astro Service bill to be paid or via Carrier Bill.
16. “Intellectual Property Rights” shall mean patents, trademarks, service marks, trade names, registered designs, designs, copyrights and other forms of intellectual or industrial property, know-how, inventions, formulae, confidential or secret processes, trade secrets and confidential information, and any other protected rights and assets, and any licenses and permissions in connection therewith, in each case in any part of the world and whether or not registered or registrable and for the full period thereof and all extensions and renewals thereof, and all applications for registration in connection with the foregoing.
17. “Log In ID” means any one of the following ASTRO ID, Apple ID, Google account or Facebook account used to log in to access the Astro GO Service.
18. “Multiroom Smart TV” shall mean a secondary or subsequent subscription that allows You to enjoy your favourite Astro programmes instantly in different rooms at the same time on your Smart TV located at the residential address which You have registered with ASTRO.
19. “Personal Information” or “Personal Data” shall mean personal information collected by ASTRO from You including all information and details provided by You to ASTRO.
20. “Video Player” shall mean the program that allows the playback of audio video formats and/or files.

2) Access to the Astro GO+, Astro GO Service and Registration for ASTRO ID

1. This Astro GO Service is made available for Your use and access to a selection of Content. You may opt to register for an ASTRO ID or use Your Apple ID, Google account or Facebook account to log in. Your use of and access to Content may be limited if You do not have a Log In ID.
2.  Registration for ASTRO ID is permissible even if You do not have an ASTRO Subscription Account. Log in using an Apple ID or Google account or a Facebook account will be subject to the terms and condition of Apple or Google or Facebook respectively and ASTRO bears no responsibility and/or liability to You in any way whatsoever for such registration with Apple or Google or Facebook.
3. If You have an ASTRO Subscription Account, You will be required to link Your ASTRO ID with either your ASTRO Smart Card number or ASTRO Subscription Account number during the registration process. Each ASTRO Subscription Account is only allowed to have one ASTRO ID, regardless if You have multiple ASTRO Smart Cards.
4. Your Log In ID can be used on any number of Devices as determined by ASTRO from time to time (“Registered Devices”). The simultaneous use of the Log In ID on multiple Registered Devices for playback of any Content is allowed but may be restricted up to a maximum number as indicated by ASTRO from time to time. You may update Your list of Registered Devices as and when You require.
5. Astro GO+ is only made available to a selection of Content via Astro GO and/or Multiroom Smart TV. Only Astro customers on selected Astro Services subscription packs would be able to add Astro GO+ to their subscriptions. Depending on the subscribed pack, the addition of Astro GO+ may be charged and You will be responsible to pay for all such charges or fees.

3) Terms of Use of Astro GO+, Astro GO Service

1. You may or may not be required to pay a fee prior to the Content on the Astro GO Service being provided to You. If You are required to pay a fee for the Content, the charges and payment clauses in these OTG TOU shall apply to You.
2. The Content is licensed to You on a non-exclusive basis for personal and non-commercial purposes only. You shall only use or view the Content on the Registered Device for Your own personal and private use. You are prohibited from displaying the Content in public places or commercial establishments such as hotels, restaurants, public houses, clubs or cafés.
3. You are also prohibited from reselling the Content or charging any fee to any person to view the Content. You shall not use the Content in any way or manner that is not expressly authorised under these OTG TOU, including without limitation, rebroadcast, reproduce, transmit, compress, modify, perform, display, duplicate, distribute, tamper, interfere, impose, remove, alter, add or delete the Content or any part thereof.
4. The Video Player used for this Astro GO Service may be proprietary to ASTRO or licensed to ASTRO. To the maximum extent permitted under applicable law, You will not modify, enhance, remove or interfere with the Video Player in any way. This includes disabling, reverse engineering, altering the underlying technology, any digital rights management mechanism, device or other content protection or access control measure embedded into the Video Player.  
5. The access and viewing of the Content is for Malaysia, and reception outside Malaysia may constitute a violation of international copyright and other laws. In certain circumstances, ASTRO may have cleared certain rights for selected Content for Your access and viewing outside of Malaysia.
6. Theft, fraud, piracy or other unauthorised usage of the Content may subject You to civil and criminal sanctions.
7. ASTRO may from time to time launch new Content which You may want to purchase. You may purchase any new Content or may authorise any other person to do so using Your ASTRO Subscription Account/Log In ID. You acknowledge that any person who has access to Your ASTRO Subscription Account/Log In ID may purchase such new Content and You will be responsible to pay for all such charges or fees associated with it.
8. The purchase of the new Content will also be made available via IN-APP Purchase on the OTG App.
9. There shall be no refund for all purchase of any Content or Astro Go+ add on.
10. Downloadable Content shall be subject to a limited time for playback as indicated by ASTRO. Such limited time shall be calculated from the time the Content is successfully downloaded. Where a charge is imposed for such Downloadable Content, the charges and payment clauses in these OTG TOU shall apply.
11. Where ASTRO allows You to perform functions to share posting on any social media platform that is tied to the Astro GO Service and/or OTG App, You shall be solely responsible and liable for such postings and will indemnify ASTRO to the fullest extent permissible under applicable law for any damage or loss suffered by ASTRO by your conduct on the social media platform.
12. From time to time ASTRO may offer selected Content on “Free Trial” basis. If You had opted to receive the selected Content that is on “Free Trial”, Your failure to cancel the access to such selected Content prior to the expiry of the “Free Trial” period would mean that You agree to the subscription of such Content and You will be subject to any charges that ASTRO may impose.
13. You would be able to remove the Astro GO+ Service add-on from Your subscription for the following month (provided charges for the following month have not been processed). If at any point in time, You are  not subscribed to Astro GO+ , your recording storage shall revert to the recording storage availability of your Astro GO Service. In such case, the older recordings will be deleted to bring Your available storage in line with the default recording storage availability. Astro shall not be liable to You for the deletion or loss of such recordings.

4) Content Access for ASTRO Account Subscribers

1. If You have an existing ASTRO Subscription Account, some of Your access to the Content on the Astro GO Service may be dependent on Your subscribed service pursuant to Your ASTRO Subscription Account.
2. Where You have been allowed to access Content that is similar to that as You have subscribed pursuant to your ASTRO Subscription Account, then the terms and conditions of Your ASTRO Subscription Account shall also be applicable to You in addition to these OTG TOU.
3. Where there is any conflict between the terms contained in the OTG TOU and the terms in Your ASTRO Subscription Account with regard the use of the Astro GO Service, the order of applicability shall be the OTG TOU, followed by the terms in Your ASTRO Subscription Account.

5) Rights Reserved by ASTRO.

1. ASTRO shall be entitled at its sole discretion to revise the Content and any fees associated with the Content at any time and will use reasonable endeavours to notify You of such revisions.
2. ASTRO reserves the right and shall be entitled at any time to:
   • add, delete or make changes to the Content;
   • add or substitute alternative or new Content;
   • terminate or discontinue any of the Content;
   • alter the number of Content and price of each Content;
   • reduce the number of hours of broadcast of any of the Content;
   • upgrade or update any software currently in use for the Astro GO Service;
   • upload or download any data or information that may be transmitted via the Astro GO Service; and
   • make available the Content on any Device operating system of its choice.
3. To the maximum extent permitted under applicable law, ASTRO shall be under no liability to You for any loss, damage, action, claims and liabilities whatsoever, including, without limitation, special, indirect, consequential damages or loss of revenue, howsoever arising in connection with the exercise of the rights reserved in this clause 5 by ASTRO.
4. If You are not agreeable to these OTG TOU or any amendments thereof, You should discontinue the use of the Astro GO Service and the Content.

6) You represent, warrant, covenant and undertake with ASTRO that

1. You are eighteen (18) years of age or above.
2. The information provided by You for the ASTRO ID registration is accurate and truthful.
3. The Content will be used solely for personal and private viewing and the Content will not be displayed in public places or commercial establishments such as hotels, restaurants, public houses, bars, restaurants, clubs or cafés. You will not resell the Content or impose any charge on others to view the Content, nor will You use the Content in any way or manner that is not expressly authorised under these OTG TOU, including without limitation, rebroadcast, reproduce, transmit, compress, modify, perform, display, publicly perform, duplicate, distribute, tamper, interfere, impose, remove, alter, add or delete the Content in any form whatsoever. You will also not tamper, interfere, remove, alter, add or delete any digital rights management mechanism, device or other content protection or access control measure associated with the Content including geo-filtering mechanism. You will not copy or reproduce the Content or any part thereof other than solely for the purpose of domestic, personal and private use and viewing as permitted by the Copyright Act 1987 (as amended or replaced from time to time).
4. You will immediately notify ASTRO of any change in the information provided during the ASTRO ID registration and any other information provided or communication made to ASTRO, including but not limited to information or communication in connection with the charging of Your credit card or debiting of Your bank account , as well as the discovery of any theft, piracy or other unauthorised usage of the Content (including usage of the Content outside Malaysia where not authorised) or any fraud against ASTRO. In such cases, You shall report immediately to ASTRO when You discover any fraud, theft, loss, unauthorised use or any other occurrence of unlawful activities in relation to the Content and lodge a police report if required to do so and provide a copy of such police report to ASTRO.
5. You consent to the use and processing by ASTRO of any and all of Your Personal Information for the purposes of (i) providing the Astro GO Service and the Content; (ii) marketing any products or services of ASTRO, its affiliates and/or ASTRO’s business partners, including any promotional campaigns; (iii) complying with any statutory or legal obligations; (iv) credit checking; and (v) any other activities which are ancillary to the Astro GO Service and Content.  
6. You also consent to the disclosure by ASTRO of any and all of Your Personal Information to (i) ASTRO’s affiliates; (ii) any telecommunications provider, technology provider which ASTRO has an arrangement with in connection with the provision of the Astro GO Service,  and Content; (iii) ASTRO’s agents, auditors and advisers and those of ASTRO’s affiliates; (iv) any other parties which provides retail products and services (for the purposes of marketing activities); (v) any organisation which provides credit checking services; and (vi) any entity or person, the disclosure to which is reasonably necessary or desirable for the provision of the Astro GO Service and Content.  You also consent to the transfer by ASTRO of the Personal Information to locations outside Malaysia for any of the purposes set out above.
7. ASTRO may also disclose Your Personal Information when it is required or requested to do so by law, a court order or an order from any government or law enforcement authority or regulatory agency (including, without limitation, the police and the Malaysian Communications and Multimedia Commission); if ASTRO reasonably believes that it had a lawful right to disclose Your Personal Information to any third party or that it would have had the Your consent for such disclosure if You had known of the same; and/or if ASTRO’s disclosure to any third party is in the public interest.
8. Your Personal Information will be obtained from You at the time ASTRO has requested your Personal Information or from existing Personal Data which had been collected by ASTRO previously.
9. You may request for access to or correction of Your Personal Information or limit the processing of Your Personal Information at any time hereafter by submitting such request to ASTRO in writing via registered post to the “Personal Data Protection Officer” at MEASAT Broadcast Network Systems Sdn Bhd, Peti Surat 10148, 50710 Kuala Lumpur or by email to [email protected]. Any inquiries or complaints with respect to Your Personal Information should also be channelled to ASTRO in this manner. Provision of all of Your Personal Information as may be requested by ASTRO is required for the processing of Your use of the Content. Failure to provide the same may result in ASTRO not being able to provide the Content to You.
10. You consent to ASTRO upgrading and/or updating the software currently used for the Astro GO Service at anytime at its sole and absolute discretion.
11. You hereby agree to indemnify ASTRO and shall keep ASTRO indemnified against any loss, damage, liability or expenses arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation whatsoever arising out of any of Your act or omission or any unauthorised use or exploitation of the Astro GO Service and Content.

7) Suspension and Termination.

1. ASTRO shall have the right, in its sole discretion and without notice, to suspend or terminate Your access to the Content without any liability to You at any time for any reason whatsoever if You breach any of the representations and warranties referred to above or any other term of this OTG TOU and the Website TOU, where in a circumstance in which ASTRO has been informed or is aware that that there is an offence and/or infringement committed under provisions of the Copyright Act 1987 (as amended from time to time).

8) Exclusion of ASTRO’s Liability.

1. ASTRO is neither responsible nor liable to You for interruptions, suspension or termination of the Astro GO Service and Content for reasons which are not caused by ASTRO and/or is  beyond ASTRO's reasonable control, including but not limited to the failure of power, telecommunication failures, transponders, satellite or satellite transmissions, satellite ground control equipment, signal processing and uplink equipment, acts of God, emergencies, military operations, civil disorder, industrial disputes of any kind, fire, flood, lightning, rain, sun or other weather outages, explosion, acts or regulations by the government (including the withdrawal of consents, permits or licences) or failure, termination or cessation by third parties to provide the Content included in the Astro GO Services and any force majeure reasons.
2. ASTRO will not be liable to You for any refunds of the fees paid, or any other claims or for any costs incurred by You in obtaining substitute services, nor for any loss of profits or business or other direct, special, indirect, incidental or consequential damages.
3. ASTRO makes no warranties or representations whatsoever with respect to the Content included in the Astro GO Services, in particular ASTRO does not guarantee the sequence, accuracy, completeness, timeliness or the security of any data or information contained in the Astro GO Services and shall not be liable for any claim arising out of any act or omission by a third party or any act or omission by You, including claims for loss or damage, libel, slander, personal injury, damage to property or any other loss arising howsoever caused.
4. The Astro GO Service are provided on “as is” and “as available” basis. You acknowledge that Your use of the Astro GO Service and any information obtained through the Astro GO Service shall be at Your own risk. ASTRO does not make any representation and disclaims any warranties of any kind in relation to the Astro GO Service including but not limited to availability, accessibility, timeliness or security of any content or information transmitted or obtained using the Astro GO Service or provided to You as part of the Astro GO Service. ASTRO also disclaims any and all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement to the fullest extent allowed by law.
5. ASTRO neither guarantees nor warrants that the Astro GO Service will be free from any fault, error or interruption nor will ASTRO be liable for any inability to use or access the Astro GO Service, or for the interruption, delay or failure of the Astro GO Service.
6. ASTRO will not be liable to You or any person claiming through You for any costs, loss or damages (whether direct or indirect, other than losses due to ASTRO's negligence), or for loss of revenue or profits or for any special or consequential loss, loss of data, loss of business or loss of anticipated savings of any nature whatsoever (even if ASTRO had been advised of the possibility of such losses) due to any non-performance of ASTRO’s obligations including but not limited to:-
   • use or inability to use or access the Astro GO Service for whatever reasons such as telecommunication failures, equipment failure or congestion in the Astro GO Service network, the quality of the Astro GO Service, information available or obtained via the Astro GO Service or arising out of any action taken in response to or as a result of such information available or obtained via the Astro GO Service;
   • any upgrading or modification to the Astro GO Service as deemed necessary by ASTRO;
   • any act, omission, error, default by ASTRO and/or ASTRO's affiliates, its officers, employees and agents in relation to the Astro GO Service;
   • any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Astro GO Service and any claims arising out of any act, omission, negligence or default by You in relation to any part of the Astro GO Service;
   • any interruption, suspension, termination, malfunction, unauthorised use, defect or loss of the Astro GO Service for any reason whatsoever;
   • any loss, distortion or corruption of data arising out, or from the use, of the Astro GO Service;
   • the use of any equipment which does not guarantee reliability and signal strength quality; and
   • any inconvenience caused to You.
7. For the avoidance of doubt, the provisions under this clause 8 shall only be applicable to the maximum extent permitted under applicable laws.

9) Licence and Proprietary Rights

1. The Astro GO Service, the OTG Portal and the OTG App contain Intellectual Property Rights which is the property of ASTRO and/or has been licensed to ASTRO. ASTRO and/or its licensors retain exclusive ownership to the Intellectual Property Rights.
2. Subject to Your compliance with these OTG TOU, You are granted a limited, non-exclusive, non-sublicenseable, non-assignable, free of charge licence to use the Video Player on an Registered Device.
3. You agree not to sub-licence, sell, rent, assign, lease, export, import, distribute or transfer or grant to a third party any rights granted to You for such use.

10) Charges and Payment

1. You agree that ASTRO may charge You fees in connection with Your use of the Astro GO Service and/or access to the Content and/or IN-APP Purchase.
2. Such fees stipulated in 10) a. shall be due either prior to Your access to the Astro GO Service or any Content and can be paid via (i) the ASTRO Payment Gateway or (ii) charged to Your ASTRO Subscription Account or (ii) charged to the Carrier Bill.
3. Where such fees are charged to Your ASTRO Subscription Account, then the payment terms of Your ASTRO Subscription Account shall be applicable.
4. For IN-APP Purchase, You agree that You are bound by the terms and conditions of the payment channels You elect.
5. The OTG TOU relating to online payments are subject to change at any time. Each transaction shall be subject to the then current terms and condition.
6. All fees charged in connection with Your use of the Astro GO Service and/or access to the Content are subject to Government Tax.

11) General

1. These OTG TOU are governed by and construed in accordance with Malaysian laws. These OTG TOU shall govern your use of the Astro GO Service and all disputes that You may have with this Astro GO Service shall be settled in accordance with these OTG TOU.
2. THIS CONTRACT IS SUBJECT TO A COOLING OFF PERIOD OF TEN WORKING DAYS commencing on the day after the date of making the contract. You shall have the right to rescind (under the Direct Sales and Anti-Pyramid Scheme Act 1993) this contract based on these OTG TOU before the expiry of the cooling-off period of ten working days.

12) Severance

1. If any provision or part-provision of this OTG TOU is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this OTG TOU.

ASTRO GO+ TERMS OF USE

1. If You had opted to subscribe to the Astro GO+ Service (“Astro GO+ Service”), the Astro GO Terms of Use and the following terms of use (Astro GO+ Terms Of Use) shall apply to You. Where there is an inconsistency between the Astro GO Terms of Use and the Astro GO+ Service Terms of Use, the Astro GO+ Terms of Use shall apply/
2. Under the Astro GO+ Service, ASTRO is offering You a cloud recording storage upgrade from 200 hours to 1500 hours and 2 additional concurrency (simultaneous access across registered devices) to Astro GO and other devices where concurrency is applicable. Maximum concurrency with this Astro GO+ service is 4 concurrency and maximum cloud recording storage of 1500 hours.
3. Access to the Astro GO+ Service. This Astro GO Service+ is made available for Your use and access to a selection of Content via Astro GO and/or Multiroom Smart TV. Only Astro customers on the new Astro TV Packs (Primary Pack, Entertainment Pack, Entertainment Plus Pack, Platinum Pack, Sports Pack, Movies Pack, and Premium Pack 1,2, & 3) would be able to add Astro GO+ to their subscriptions.
4. If You subscribed to the Platinum Pack and/or is a Multiroom Smart TV customer. Astro GO+ is inclusive at no extra charge.  If You are not subscribed to the Platinum Pack nor a Multiroom Smart TV customer, You have a choice to add on the Astro GO+ to Your subscription at RM 5.99 per month (excl. Government Tax).
5. If You  had subscribed to any of the storage upgrade add-ons (either 400 hours for RM12 a month or 1500 hours for RM15 a month excl. Government Tax), effective 1 April 2023, the aforesaid storage upgrade add-ons subscription will be charge at RM 5.99 a month (excl. Government Tax).
6. There shall be no refund for a purchase of Astro GO+ Service add-on for a given month but You would be able to remove the Astro GO+ Service add-on from Your subscription for the following month (provided charges for the following month have not been processed).
7. If at any point in time, you are  not subscribed to Astro GO+ Service, your recording storage shall revert to the recording storage capability of your Astro GO Service. In such a situation, then the older recordings will be deleted to bring Your available storage in line with the default recording storage capability. Astro shall not be liable for the deletion or loss of such recordings.
8. For a limited time only, in conjunction with the Astro GO+ Service launch on 22 September 2022,  if you sign up or upgrade to the Entertainment Plus Pack and Premium Pack 1, 2, & 3, Astro GO+ Service shall be made available to You at no extra cost until 31 January 2023 or such other date as determined by Astro (“Promotion Period”).Upon the expiry of the Promotion Period, You may continue to enjoy the Astro Go+ Service at a monthly subscription of RM5.99 (excl. Government Tax).
9. If you had received complimentary Astro GO+ as part of the Astro GO+ Service launch offer, ASTRO will contact you to notify you that the aforesaid complimentary Astro GO+  will  expire on 31 March 2023. To retain 4 concurrency and a cloud recording storage of 1500 hours (inclusive of any recordings stored above 200 hours), you will need to ‘opt-in’ or choose to add Astro GO+ for RM5.99 per month (excl. Government Tax) via the directions included in the communication to be issued by Astro prior to the expiry of your complimentary Astro GO+ on 31 March 2023. If you add Astro GO+ to your subscription after 31 March 2023, you will lose your recordings which exceeds 200 hours.