System Upgrade Notice
We will be upgrading our system from 12 February 12:00AM until 16 February, 9:30AM to serve you better. During the system upgrade the following services will be unavailable in phases:
12 February, 12:00AM – 16 February, 9:30AM
Any request for upgrade and new request submission cannot be fulfilled during this time.
13 February, 10:00PM – 16 February, 9:30AM
- Any changes to your account, including personal details, billing and payment methods, and subscription changes will not be available across all our touchpoints.
- Adding, activating or cancelling any 3rd party streaming services (e.g.: Netflix, Disney+ Hotstar, iQIYI).
- Activating your Plug and Play Box.
15 February, 6:00PM – 16 February, 9:30AM
Purchasing of Pay per View movies on Astro First and on demand will be unavailable
To minimise any inconvenience, please submit your requests via our self-serve channels or connect to an agent before 11 February 11:59PM as below:
During the system upgrade, you may still continue to make payments via online banking, JomPAY or over the counter (e.g., 7-11, Petrol Station, Pos Malaysia). However, any payments from 14 February will be reflected in your account from 17 February after the completion of our system upgrade. If you are making a payment due to your account being disconnected, kindly allow up to 6 hours from when the payment was made for your account to be reconnected.
Upon the completion of our system upgrade, please allow 6 to 7 days fulfil your request, this includes any delay in your bill delivery. Please be assured that due dates will be adjusted accordingly. Additionally, you may be asked to re-verify your Astro ID when you log in to your Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro app and others. This will ensure you have been authenticated as the rightful user of the Astro account.
We apologise for any inconvenience caused and we appreciate your patience and understanding as we work to upgrade our system to serve you better.